Waited almost 3 weeks for my order. (2 days short)

I placed my first order with FeelSilki on the 31st of May, I received an email stating that the order may take up to 10 business days, to be honest, this was disappointing but I waited the 10 business days patiently. On the 10th day(13th of June) I emailed Feel Silki to enquire about the status of my order as I have not received any form of communication from them since the confirmation email. They responded on the 13th that they were awaiting courier collection. On the 14th of June I responded by requesting my waybill details in which they responded that they are pushing to get all the remaining orders out by that day and that I should definitely get an email once there is movement on the package. I did not receive any emails from them regarding this order to date. Again I patiently waited. Monday morning(19th of June) I wrote a Hello Peter review of Feel Silki, stating the above, and they reported my review, as well as the other review about Feel Silki’s product and reviews on their website as biased, as false. I later received my order from Feel Silki on Monday the 19th of June. My order took 13 business days to be delivered. Hello Peter informed me of the reported review and forwarded Feel Silkis response to my review stating that I was well informed in regards to fulfilment timeframe. However, my order arrived on day 13 and not within their specified time frame. If they communicated during the fulfilment time frame and/or sent me my waybill when requested, I probably would not have complained, but that was not the case. Therefore my review RE FeelSilki’s still stands, I do not recommend this business based on their customer service. I also want to add that this review is factual and I have the email trail to prove it. It is also in the publics interest to review my experience with this business.