Silki
Unclaimed Business
|3.3|12 Reviews (last 12 months)|This business does not respond to reviews
Silki
Unclaimed Business
|3.3
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Silki earns strong praise for product performance, with shoppers reporting clearer skin, reduced texture and pigmentation, and relief from eczema and scalp psoriasis. The hypochlorous acid spray, Balancing Cleanser and Nia-Correct Serum are singled out, alongside affordable pricing, appealing packaging and a helpful skin analysis. Fulfilment is the weak point. Several buyers describe orders arriving past the promised ten working days, incomplete parcels, and emails or calls going unanswered, while one damaged item replacement was handled quickly and impressed the customer.
Performance(last 12 months):
Trustindex Rating
4NPS Score
20Likely
TrustIndex
4
NPS Score
20
Recommended: Likely
Review Distribution
3.3|12 Reviews
Oct '25 - Sep '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEW
Erik W
1 reviews | Active since Aug 2026
30 Aug 2026, 18:37
Great brand
Bought some products for my wife and me and received it within two days. She is a regular customer, but I bought some items for myself, and after a couple of weeks, I am already seeing results. Really happy with the purchase
Helpful (0)
|Replies (0)EW
Erik W
1 reviews | Active since Aug 2026
30 Aug 2026, 18:37
Great brand
Bought some products for my wife and me and received it within two days. She is a regular customer, but I bought some items for myself, and after a couple of weeks, I am already seeing results. Really happy with the purchase
0
Replies (0)JM
Jade M
1 reviews | Active since Nov 2024
9 Jul 2026, 18:20
Missing products
I am extremely disappointed and upset about my recent order. I waited for my delivery expecting to receive all 10 products that I purchased and paid for. Instead, I only received 4 items. This is completely unacceptable. I called your customer service line, and the lady who assisted me was kind, professional, and understanding. My frustration is not directed at her. However, I was informed that her shift ended at 5:00 p.m. and that she would only be able to provide a resolution tomorrow morning. Unfortunately, that is not good enough in my situation. I am leaving Cape Town on Monday, and I specifically expected to have my complete order by today, as the delivery was promised. I now need the remaining 6 products delivered to me by tomorrow, 10 July 2026. I am genuinely shocked by this experience. Silki has built a reputation across social media for not only offering quality products but also providing excellent customer service. Sadly, this has not been my experience. I fulfilled my responsibility by paying for my order in full, and I expect Silki to fulfil its responsibility by delivering every item I purchased. I am asking that this matter be treated as urgent and that my outstanding products be delivered no later than tomorrow, 10 July 2026. Please confirm how you will be resolving this issue as soon as possible. I sincerely hope this matter can be resolved quickly so that my confidence in Silki can be restored
Helpful (0)
|Replies (0)JM
Jade M
1 reviews | Active since Nov 2024
9 Jul 2026, 18:20
Missing products
I am extremely disappointed and upset about my recent order. I waited for my delivery expecting to receive all 10 products that I purchased and paid for. Instead, I only received 4 items. This is completely unacceptable. I called your customer service line, and the lady who assisted me was kind, professional, and understanding. My frustration is not directed at her. However, I was informed that her shift ended at 5:00 p.m. and that she would only be able to provide a resolution tomorrow morning. Unfortunately, that is not good enough in my situation. I am leaving Cape Town on Monday, and I specifically expected to have my complete order by today, as the delivery was promised. I now need the remaining 6 products delivered to me by tomorrow, 10 July 2026. I am genuinely shocked by this experience. Silki has built a reputation across social media for not only offering quality products but also providing excellent customer service. Sadly, this has not been my experience. I fulfilled my responsibility by paying for my order in full, and I expect Silki to fulfil its responsibility by delivering every item I purchased. I am asking that this matter be treated as urgent and that my outstanding products be delivered no later than tomorrow, 10 July 2026. Please confirm how you will be resolving this issue as soon as possible. I sincerely hope this matter can be resolved quickly so that my confidence in Silki can be restored
0
Replies (0)N
Ntokozo
1 reviews | Active since Jun 2026
22 Jun 2026, 11:57
SilkyHair Expensive hair
Firstly SilkyHair is ridiculously expensive and spread lies to their customer about their being Vietnamese l, I bought hair from them for 5K that hair tangles and comes out everytime you comb it and even when you complain they don’t care and don’t take you serious….. I want to advice people to not go their and waste their money rather look for other vendors that will make you happy
Helpful (0)
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N
Ntokozo
1 reviews | Active since Jun 2026
22 Jun 2026, 11:57
SilkyHair Expensive hair
Firstly SilkyHair is ridiculously expensive and spread lies to their customer about their being Vietnamese l, I bought hair from them for 5K that hair tangles and comes out everytime you comb it and even when you complain they don’t care and don’t take you serious….. I want to advice people to not go their and waste their money rather look for other vendors that will make you happy
0
Replies (0)ReportedMore
XA
Xavier A
1 reviews | Active since Apr 2026
15 Jun 2026, 22:07
Nothing Silki about this Birthday Special
I ordered (#299922) from your website on the 5/29 however it’s now exceeded the 10 working days and the only thing I received was my tracking number. This is really poor service, no communication, no etiquette with letting us as your customers know that there’s delays. I look forward to hearing from you as I spent almost R900 on this order and Im regretting it every day i fail to hear from you. This is really poor planning from your entire team, as you guys expect customers to wait 3 weeks for their products with as little as a order tracking number, putrid. Please get back to me as soon as possible, I look forward to hearing from you and how you intend to compensate such poor communication.
Helpful (0)
|Replies (0)XA
Xavier A
1 reviews | Active since Apr 2026
15 Jun 2026, 22:07
Nothing Silki about this Birthday Special
I ordered (#299922) from your website on the 5/29 however it’s now exceeded the 10 working days and the only thing I received was my tracking number. This is really poor service, no communication, no etiquette with letting us as your customers know that there’s delays. I look forward to hearing from you as I spent almost R900 on this order and Im regretting it every day i fail to hear from you. This is really poor planning from your entire team, as you guys expect customers to wait 3 weeks for their products with as little as a order tracking number, putrid. Please get back to me as soon as possible, I look forward to hearing from you and how you intend to compensate such poor communication.
0
Replies (0)SD
Sharné Daniels
1 reviews | Active since Jun 2026
10 Jun 2026, 06:28
Customer Service and Delivery= 0
Customer Service and Delivery= 0, no respond to emails or phone calls, delivery eta of 10 days not managed by their team and no accountablity taken by the company... Customer service is not a want, we pay for it. DO BETTER. I want a full refund.
Helpful (0)
|Replies (0)SD
Sharné Daniels
1 reviews | Active since Jun 2026
10 Jun 2026, 06:28
Customer Service and Delivery= 0
Customer Service and Delivery= 0, no respond to emails or phone calls, delivery eta of 10 days not managed by their team and no accountablity taken by the company... Customer service is not a want, we pay for it. DO BETTER. I want a full refund.
0
Replies (0)JH
Janine H
1 reviews | Active since Jun 2026
6 Jun 2026, 11:27
Terrible delivery service from Silki Skincare.
my sister and I placed our orders from Silki Skincare during the less 50% discount sale online for our birthdays. We paid and upon payment, it said that we will receive our orders within 10 days, its now day 12 and nothing, not even the tracking or delivery system works and we are told on tiktok not to ask where our orders are. I tried calling an no answer. Its either you are going to deliver my products or we go to small claims court. I will never buy from here again. You cannot violate your own terms and conditions and expect us not to ask where our orders are.
Helpful (0)
|Replies (0)JH
Janine H
1 reviews | Active since Jun 2026
6 Jun 2026, 11:27
Terrible delivery service from Silki Skincare.
my sister and I placed our orders from Silki Skincare during the less 50% discount sale online for our birthdays. We paid and upon payment, it said that we will receive our orders within 10 days, its now day 12 and nothing, not even the tracking or delivery system works and we are told on tiktok not to ask where our orders are. I tried calling an no answer. Its either you are going to deliver my products or we go to small claims court. I will never buy from here again. You cannot violate your own terms and conditions and expect us not to ask where our orders are.
0
Replies (0)JB
Jamie B
1 reviews | Active since May 2019
12 Feb 2026, 13:20
NOTHING SHORT OF A MIRICLE
HYDROCHLOROUS ACID!!!! Since my son was born July 2022 he from the womb has been suffering from chronic eczema. We had countless doctors visits every week a new product. It would help for a week then we are back at Square one! Endless nights of crying scratching open words on his skin and BLEEDING!!. WITH THE PURPLE NOVEMBER SALE I said I'm going to try this I have nothing to loose. AND MENA! THANK YOU! with tears in my eyes my sons skin looks brand new! We sleep better and so does he. No outbreaks No more crying And a good night's rest. This is definitely the best product on the market.
Helpful (0)
|Replies (0)JB
Jamie B
1 reviews | Active since May 2019
12 Feb 2026, 13:20
NOTHING SHORT OF A MIRICLE
HYDROCHLOROUS ACID!!!! Since my son was born July 2022 he from the womb has been suffering from chronic eczema. We had countless doctors visits every week a new product. It would help for a week then we are back at Square one! Endless nights of crying scratching open words on his skin and BLEEDING!!. WITH THE PURPLE NOVEMBER SALE I said I'm going to try this I have nothing to loose. AND MENA! THANK YOU! with tears in my eyes my sons skin looks brand new! We sleep better and so does he. No outbreaks No more crying And a good night's rest. This is definitely the best product on the market.
0
Replies (0)TN