Extremely Disappointed with Silki’s Delivery Service

I placed an order for skincare products with Silki over three weeks ago, and I’m still waiting for delivery. The tracking shows the parcel is stuck at the courier company with no movement or updates. Despite the website promising delivery within 1–4 working days (or up to 5 days for outlying areas), my order has been significantly delayed with no clear communication or resolution.

I have tried to reach out for assistance, but the response has been unhelpful and slow. This level of service is unacceptable, especially for a brand that markets itself as premium.

I expected better from Silki and hope they take this feedback seriously to improve both their customer service and logistics. I will not be ordering again unless this issue is properly resolved.