Unreliable, extremely poor service

This is an appalling and unreliable service.

I have used Shyft successfully for a number of months. I recently paid funds from my Shyft EUR account to an account overseas for my son's University expenses.

Shyft returned the payment with no communication whatsoever and also charged me 12 Euros as a fee.

I asked someone to call me back - which never happened.

I then was able to start a Chat session with a support representative who told me it was returned for "compliance reasons".

When I asked for more information they changed the reason to say that the payment "FALLS OUTSIDE OUR RISK APPETITE".

I asked that they elaborate on what this means - especially since I paid funds into the account previously.

So it seems that Shyft can randomly decide which payments should or shouldn't go through.

The support representative did not explain that some transactions are determined to be outside their "APPETITE FOR RISK" if they are for the purposes of gambling, adult entertainment, drugs, crypto and arms dealing. None of these factors are in any way relevant to the payment.

What it does mean is that from my perspective it is an unreliable banking service. This is a big surprise to me as I have always had exceptional service from Standard Bank int the past.

Further to these frustrations, their online support desk chat experience is extremely poor - every time you type a response you have to wait several minutes before they read it or respond - resulting in the app logging you out in between chat responses because it times out. So each time you have to log back into the app, and navigate back to the chat screen to continue the same conversation.