Replied to 15% of negative reviews
Reply time on negative reviews: 51m
TrustIndex
2
Reply Time
51m
NPS Score
-100
Recommended: Unlikely
Replied to 15% of negative reviews
Reply time on negative reviews: 51m
Nov '25 - Oct '26
Frequently Asked Questions About shyft
Is shyft trustworthy?
shyft has a TrustIndex of 2 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 15% of negative reviews, typically within 51 min. Hellopeter has tracked shyft across 45 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2019
Utter disappointment
Utterly poor customer service. I can't even add a virtual card to Shyft and when I try to query this in the "help(less)" chat, I get the standard "We're aware of your problem and are currently looking into it" message. Don't waste your time with this app and the poor service Standard Bank has become synonymous with.
1 reviews | Active since Mar 2019
Utter disappointment
Utterly poor customer service. I can't even add a virtual card to Shyft and when I try to query this in the "help(less)" chat, I get the standard "We're aware of your problem and are currently looking into it" message. Don't waste your time with this app and the poor service Standard Bank has become synonymous with.
1 reviews | Active since Dec 2019
Shift to SHYFT has been Sh@@
Can I give this business half a star?? The shift from Standard Bank Online to SHYFT has been horrible. The site is cumbersome and does not provide nearly as much information as the Standard Bank site. I am very disappoint and now I am looking for another broker that is better.
1 reviews | Active since Dec 2019
Shift to SHYFT has been Sh@@
Can I give this business half a star?? The shift from Standard Bank Online to SHYFT has been horrible. The site is cumbersome and does not provide nearly as much information as the Standard Bank site. I am very disappoint and now I am looking for another broker that is better.
1 reviews | Active since Dec 2014
Shyft disaster
Standard Bank On Line Trading forced move to Shyft. What a shocking experience! They shut down a world class platform and migrate to a third rate dogs breakfast mess....who on earth in management authorised this disaster? Massive increased costs, huge decline in service levels and userbility, errors, inconsistencies.... driving me insane.
1 reviews | Active since Dec 2014
Shyft disaster
Standard Bank On Line Trading forced move to Shyft. What a shocking experience! They shut down a world class platform and migrate to a third rate dogs breakfast mess....who on earth in management authorised this disaster? Massive increased costs, huge decline in service levels and userbility, errors, inconsistencies.... driving me insane.
1 reviews | Active since May 2009
The move to Shyft is clearly a money making matter, they stole my interest money.
STAY AWAY! STAY AWAY! My *** was moved from Standard Bank to Shyft. What a disaster. very poor communication. then a month later I receive no interest. with Standard Bank it was not a problem. Shyft reason for this is that my money must be in a Vault not in the trader account. (*****, if you ask me) I want my interest.
1 reviews | Active since May 2009
The move to Shyft is clearly a money making matter, they stole my interest money.
STAY AWAY! STAY AWAY! My *** was moved from Standard Bank to Shyft. What a disaster. very poor communication. then a month later I receive no interest. with Standard Bank it was not a problem. Shyft reason for this is that my money must be in a Vault not in the trader account. (*****, if you ask me) I want my interest.
1 reviews | Active since Jan 2026
Great OST platform — disastrous move to SHYFT.
I have been a customer of Standard Bank Online Share Trading (OST) for many years and always found the platform efficient, reliable, and well‑supported. Unfortunately, the transition to SHYFT has been extremely disappointing. The migration was poorly planned and the platform has not operated effectively since the change. Communication has been inadequate — *** and ***, and very limited guidance for existing OST clients. Cash withdrawals now take several days and incur fees, whereas OST processed withdrawals within hours and paid interest on cash balances. SHYFT also lacks essential features such as a daily profit‑and‑loss report, which is critical for active traders. Given the decline in service quality and functionality, I am now considering moving my trading account to another platform.
1 reviews | Active since Jan 2026
Great OST platform — disastrous move to SHYFT.
I have been a customer of Standard Bank Online Share Trading (OST) for many years and always found the platform efficient, reliable, and well‑supported. Unfortunately, the transition to SHYFT has been extremely disappointing. The migration was poorly planned and the platform has not operated effectively since the change. Communication has been inadequate — *** and ***, and very limited guidance for existing OST clients. Cash withdrawals now take several days and incur fees, whereas OST processed withdrawals within hours and paid interest on cash balances. SHYFT also lacks essential features such as a daily profit‑and‑loss report, which is critical for active traders. Given the decline in service quality and functionality, I am now considering moving my trading account to another platform.
1 reviews | Active since Jun 2014
SHYFT IS ****
I've been a customer for over 20 years with Standard Bank Online Trading. It's just changed to Shyft. What a nightmare Cannot sell or trade with allot of money just sitting there. Cannot talk to anyone You have to send a message and WAIT As soon as it's fixed I'm cashing out and leaving the site for good. GIVE ME THE OLD SYSTEM BACK
1 reviews | Active since Jun 2014
SHYFT IS ****
I've been a customer for over 20 years with Standard Bank Online Trading. It's just changed to Shyft. What a nightmare Cannot sell or trade with allot of money just sitting there. Cannot talk to anyone You have to send a message and WAIT As soon as it's fixed I'm cashing out and leaving the site for good. GIVE ME THE OLD SYSTEM BACK
1 reviews | Active since Feb 2017
Shyft South Africa - very poor product and poor service
Shyft South Africa provides a shyft card service to Standard Bank South Africa. When there is a problem on your Standard Bank app that has Shyft on it, the bank cant help you. They dont even know who to phone. So you have to email of communicate with the Shyft chat bot. When you apparently get a human and take time and trouble to explain the problem they (Tashreeq) just ignore you, even if you ask for a reference number. You cant actually speak to a human! The technical problem is that if you shop online with a shyft virtual card, standard bank wants a one time pin for the transaction which it is supposed to sms to you. But it doesnt sms or email it. Very poor service from two very poor companies. Avoid them if you can.
1 reviews | Active since Feb 2017
Shyft South Africa - very poor product and poor service
Shyft South Africa provides a shyft card service to Standard Bank South Africa. When there is a problem on your Standard Bank app that has Shyft on it, the bank cant help you. They dont even know who to phone. So you have to email of communicate with the Shyft chat bot. When you apparently get a human and take time and trouble to explain the problem they (Tashreeq) just ignore you, even if you ask for a reference number. You cant actually speak to a human! The technical problem is that if you shop online with a shyft virtual card, standard bank wants a one time pin for the transaction which it is supposed to sms to you. But it doesnt sms or email it. Very poor service from two very poor companies. Avoid them if you can.