Great OST platform — disastrous move to SHYFT.

I have been a customer of Standard Bank Online Share Trading (OST) for many years and always found the platform efficient, reliable, and well‑supported. Unfortunately, the transition to SHYFT has been extremely disappointing.

The migration was poorly planned and the platform has not operated effectively since the change. Communication has been inadequate — *** and ***, and very limited guidance for existing OST clients. Cash withdrawals now take several days and incur fees, whereas OST processed withdrawals within hours and paid interest on cash balances. SHYFT also lacks essential features such as a daily profit‑and‑loss report, which is critical for active traders.

Given the decline in service quality and functionality, I am now considering moving my trading account to another platform.