Bounce charge

Onboarding is a long and cumbersome process.

For one positive, Customer service responses are quick and helpful.

When a transfer bounced back, Standard Bank (as intermediary) added a charge. It was not clear on the application, that there are multiple accounts and only specific currencies can be sent to each account. If you send the wrong currency it will bounce back. So the account cannot receive different currencies but it can deduct a charge.

I was informed that I need to speak to Standard Bank, as the intermediary about this charge. But hold up, I am dealing with Shyft, I don't have an agreement to work with Standard Bank, Shyft does.

Disappointed with this method of transfer and I believe that both Shyft and Standard Bank can do better. Rather use a different money transfer option.