Shoprite SCF Newgate
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Shoprite SCF Newgate
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Mar '26 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thato M
1 reviews | Active since Aug 2026
27 Aug 2026, 18:52
Grate customer service from an employee
I was there today needed help with finding some items, I was assistant by a lovely lady her name was Rose from IBI.. I am happy with her customer service .Thank you So much
Helpful (0)
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Xoliswa D
1 reviews | Active since Apr 2014
15 Apr 2026, 10:03
Urgent Complaint – Sale of Spoiled and Incorrect Polony Product
Good day, I am writing to formally lodge a serious complaint regarding a food product purchased earlier today at your Shoprite Newgate store on Lilian Ngoyi Street, Johannesburg, as reflected on the attached till slip. According to my receipt (Transaction No. 134; Store 1836; Reg 014), I purchased what was sold and understood to be a cheese and chicken polony. However, upon opening the product, I discovered that it was in fact a French polony. More alarmingly, the product had abnormal discolouration, differing from the expected pink colour, strongly suggesting that it was spoiled. This situation is extremely concerning. The sale of potentially rotten or spoiled food presents a serious health risk, including the risk of food poisoning. This incident raises significant concerns regarding your food safety practices, stock control, storage, and quality assurance procedures at store level. I request that this matter be investigated urgently and that I be provided with: A full explanation of how a spoiled and incorrectly represented product was sold Details of the corrective actions that will be implemented to prevent recurrence Furthermore, I request guidance on how you intend to resolve this matter, including a refund or replacement, as well as appropriate compensation for the inconvenience, distress, and potential health risk posed by this incident. Images of both the product and the receipt are attached as proof of purchase. Please treat this complaint with the seriousness it warrants. I expect a prompt response and resolution. Xoliswa Dlamini ***
Helpful (0)
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Xoliswa D
1 reviews | Active since Apr 2014
15 Apr 2026, 10:03
Urgent Complaint – Sale of Spoiled and Incorrect Polony Product
Good day, I am writing to formally lodge a serious complaint regarding a food product purchased earlier today at your Shoprite Newgate store on Lilian Ngoyi Street, Johannesburg, as reflected on the attached till slip. According to my receipt (Transaction No. 134; Store 1836; Reg 014), I purchased what was sold and understood to be a cheese and chicken polony. However, upon opening the product, I discovered that it was in fact a French polony. More alarmingly, the product had abnormal discolouration, differing from the expected pink colour, strongly suggesting that it was spoiled. This situation is extremely concerning. The sale of potentially rotten or spoiled food presents a serious health risk, including the risk of food poisoning. This incident raises significant concerns regarding your food safety practices, stock control, storage, and quality assurance procedures at store level. I request that this matter be investigated urgently and that I be provided with: A full explanation of how a spoiled and incorrectly represented product was sold Details of the corrective actions that will be implemented to prevent recurrence Furthermore, I request guidance on how you intend to resolve this matter, including a refund or replacement, as well as appropriate compensation for the inconvenience, distress, and potential health risk posed by this incident. Images of both the product and the receipt are attached as proof of purchase. Please treat this complaint with the seriousness it warrants. I expect a prompt response and resolution. Xoliswa Dlamini ***
0
Replies (0)SM
Sylvia M
1 reviews | Active since Oct 2015
6 Mar 2026, 14:01
Poor service received from Shoprite Newgate in the Johannesburg CBD
Terrible customer service received from Bongekile Zibephi Buthelezi . Firstly she assisted a customer from the front of her till to load more than 6 giftcards individually, secondly she didn't acknowledge waiting customers who are patiently waiting in queue, thirdly after completing the numerous transactions with this particular customer, she didn't greet us nor apologize for keeping us waiting for long, she called out to her colleague to inform her she was done the cards before attending to us. I'm terribly disappointed with this kind of service as this happened during my lunch time . I personally work with clients on daily basis and this kind of behavior is unacceptable.
Helpful (0)
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Sylvia M
1 reviews | Active since Oct 2015
6 Mar 2026, 14:01
Poor service received from Shoprite Newgate in the Johannesburg CBD
Terrible customer service received from Bongekile Zibephi Buthelezi . Firstly she assisted a customer from the front of her till to load more than 6 giftcards individually, secondly she didn't acknowledge waiting customers who are patiently waiting in queue, thirdly after completing the numerous transactions with this particular customer, she didn't greet us nor apologize for keeping us waiting for long, she called out to her colleague to inform her she was done the cards before attending to us. I'm terribly disappointed with this kind of service as this happened during my lunch time . I personally work with clients on daily basis and this kind of behavior is unacceptable.
0
Replies (1)