Shoprite Naledi
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Shoprite Naledi
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mosetsanagape M
1 reviews | Active since Mar 2021
5 Jun 2026, 11:12
Disgusting Service
Good morning, I have never being so disgusted to be a shopper at Naledi Shoprite in Soweto.. Went in for a of shopping this morning the 05 June 2026, Did my mini purchase as i get to till see my son s favorite biscuits and i the price as R15.99 lemon once yellow packaging.... As im in the que i see the the blue box is priced R5.99 , i return the yellow box and reach out to the blue once and im about to pay the price is different, my teller info s the controller Thandi, She then comes back to say its says 5cent and its incorrect pricing...Thanks excuses herself to go get her disgusting so called manager Mxolisi... He approaches by saying i must come show him how i saw this sticker because its too incorrect.. I showed how i read it... The so called manager says i put the price there , its even possible that i did that, i asked him to pull the footage of what he is accusing me of.. He has the nerve to tell me he will pull the footage in his own time, walked away from me... I asked Thandi to get the price so i take the picture how i found it... This so called experienced manager refused with giving the price back so i show my proof... Shoprite i was not just accused for ***** in your store,i was humiliated and still refused for price reducing... I request a verbal apology from Mxolisi the so called manager... I need those biscuits sold to me for 5c and i need 200 boxes to be delivered at nearest old age home(100) and and childrens home is Soweto (100)... I need pictures of this event and Mxolisi to be part of that event highly so...
Helpful (0)
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Mosetsanagape M
1 reviews | Active since Mar 2021
5 Jun 2026, 11:12
Disgusting Service
Good morning, I have never being so disgusted to be a shopper at Naledi Shoprite in Soweto.. Went in for a of shopping this morning the 05 June 2026, Did my mini purchase as i get to till see my son s favorite biscuits and i the price as R15.99 lemon once yellow packaging.... As im in the que i see the the blue box is priced R5.99 , i return the yellow box and reach out to the blue once and im about to pay the price is different, my teller info s the controller Thandi, She then comes back to say its says 5cent and its incorrect pricing...Thanks excuses herself to go get her disgusting so called manager Mxolisi... He approaches by saying i must come show him how i saw this sticker because its too incorrect.. I showed how i read it... The so called manager says i put the price there , its even possible that i did that, i asked him to pull the footage of what he is accusing me of.. He has the nerve to tell me he will pull the footage in his own time, walked away from me... I asked Thandi to get the price so i take the picture how i found it... This so called experienced manager refused with giving the price back so i show my proof... Shoprite i was not just accused for ***** in your store,i was humiliated and still refused for price reducing... I request a verbal apology from Mxolisi the so called manager... I need those biscuits sold to me for 5c and i need 200 boxes to be delivered at nearest old age home(100) and and childrens home is Soweto (100)... I need pictures of this event and Mxolisi to be part of that event highly so...
0
Replies (0)pS
phumzile S
1 reviews | Active since May 2015
30 May 2026, 14:18
Not happy
I'm really not happy with the service they gave me here ,we had to wait for 3 hours just for money market but there's 10 cashiers on the till
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phumzile S
1 reviews | Active since May 2015
30 May 2026, 14:18
Not happy
I'm really not happy with the service they gave me here ,we had to wait for 3 hours just for money market but there's 10 cashiers on the till
0
Replies (0)ZN
Zee N
1 reviews | Active since Sept 2023
22 Mar 2026, 21:39
Spoiled food but no refunds
"Super disappointed with ShopRite Naledi! Bought Goldi chicken and other items, only to discover the chicken was rotten. I didn't return it immediately due to rain and being busy with my business, but stored it separately to avoid contamination. Returned after 4 days with a slip, and the manager refused reimbur*****t, saying I should've returned it same day. This is the 3rd time this has happened - desperation led me back to ShopRite. The manager didn't consider the cost of my time, Uber fare, or impact on my business. Poor handling of food contamination and customer service. 😔 ShopRite Naledi, let's do better."
Helpful (0)
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Zee N
1 reviews | Active since Sept 2023
22 Mar 2026, 21:39
Spoiled food but no refunds
"Super disappointed with ShopRite Naledi! Bought Goldi chicken and other items, only to discover the chicken was rotten. I didn't return it immediately due to rain and being busy with my business, but stored it separately to avoid contamination. Returned after 4 days with a slip, and the manager refused reimbur*****t, saying I should've returned it same day. This is the 3rd time this has happened - desperation led me back to ShopRite. The manager didn't consider the cost of my time, Uber fare, or impact on my business. Poor handling of food contamination and customer service. 😔 ShopRite Naledi, let's do better."
0
Replies (0)LN
Lehlohonolo N
1 reviews | Active since Mar 2026
5 Mar 2026, 13:35
Extremely Poor Customer Service at Shoprite Naledi
I am writing to formally raise a serious complaint about the unacceptable level of customer service at Shoprite Naledi. The situation at this store has become extremely frustrating and disappointing, and unfortunately it appears that poor service has become the norm. On many occasions the store is very busy, yet only two or three tills are open. Customers are left standing in long queues for extended periods of time, sometimes waiting well over 10 minutes just to be assisted. What makes this even more frustrating is that the floor manager is often present and can clearly see the long queues, yet no effort is made to open additional tills or improve the situation. It gives the impression that customers’ time simply does not matter. The Money Market counter is even worse. The waiting times there are extremely long and the service is painfully slow. Customers are forced to wait for unreasonable periods just to complete simple transactions. This is not an occasional issue — it happens regularly. The express till is another problem. In many cases it does not function as an express till at all. Even when customers have only one or two items, they are told to join the already long queues at the normal tills, which defeats the entire purpose of having an express till. Basic customer service and professionalism are also clearly lacking. Some staff members do not greet customers, and in some cases they do not even respond when customers greet them. This comes across as disrespectful and unprofessional. Another common issue is with cashback at the tills. Customers will wait in a long queue for a long time, only to be told when it is finally their turn that the cashier does not have cash available for cashback. Instead of offering assistance or directing customers properly, they simply tell customers to go check other tills, forcing them to start the entire queue process again. What makes this situation even more concerning is that when I visit other Shoprite branches, such as the one in Roodepoort, the difference in service is very clear. The staff there are more efficient, the queues move faster, and customers are treated with respect. This raises serious questions about the management and standards at Shoprite Naledi. From a customer’s perspective, it honestly feels as though the management and staff at this branch have become comfortable with providing poor service. Customers deserve to be treated with professionalism and respect regardless of which community the store is located in. I strongly believe the staff, including management, need proper customer service training and stronger supervision. Something clearly needs to change at this branch because the current situation is unacceptable. I hope this complaint will be taken seriously and that Shoprite management will investigate and take the necessary steps to improve the service at Shoprite Naledi.
Helpful (0)
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Lehlohonolo N
1 reviews | Active since Mar 2026
5 Mar 2026, 13:35
Extremely Poor Customer Service at Shoprite Naledi
I am writing to formally raise a serious complaint about the unacceptable level of customer service at Shoprite Naledi. The situation at this store has become extremely frustrating and disappointing, and unfortunately it appears that poor service has become the norm. On many occasions the store is very busy, yet only two or three tills are open. Customers are left standing in long queues for extended periods of time, sometimes waiting well over 10 minutes just to be assisted. What makes this even more frustrating is that the floor manager is often present and can clearly see the long queues, yet no effort is made to open additional tills or improve the situation. It gives the impression that customers’ time simply does not matter. The Money Market counter is even worse. The waiting times there are extremely long and the service is painfully slow. Customers are forced to wait for unreasonable periods just to complete simple transactions. This is not an occasional issue — it happens regularly. The express till is another problem. In many cases it does not function as an express till at all. Even when customers have only one or two items, they are told to join the already long queues at the normal tills, which defeats the entire purpose of having an express till. Basic customer service and professionalism are also clearly lacking. Some staff members do not greet customers, and in some cases they do not even respond when customers greet them. This comes across as disrespectful and unprofessional. Another common issue is with cashback at the tills. Customers will wait in a long queue for a long time, only to be told when it is finally their turn that the cashier does not have cash available for cashback. Instead of offering assistance or directing customers properly, they simply tell customers to go check other tills, forcing them to start the entire queue process again. What makes this situation even more concerning is that when I visit other Shoprite branches, such as the one in Roodepoort, the difference in service is very clear. The staff there are more efficient, the queues move faster, and customers are treated with respect. This raises serious questions about the management and standards at Shoprite Naledi. From a customer’s perspective, it honestly feels as though the management and staff at this branch have become comfortable with providing poor service. Customers deserve to be treated with professionalism and respect regardless of which community the store is located in. I strongly believe the staff, including management, need proper customer service training and stronger supervision. Something clearly needs to change at this branch because the current situation is unacceptable. I hope this complaint will be taken seriously and that Shoprite management will investigate and take the necessary steps to improve the service at Shoprite Naledi.
0
Replies (0)RS