POOR SERVICE

I would like to share a disappointing experience I have had with Shop2shop.

Clients paid through their service for our travel company, but after the transactions were processed, Shop2shop froze the funds and requested extensive documentation—including company details, vehicle photographs, insurance proof, vehicle discs, self‑portrait photos, identity documents, address verification, and several other items that we considered unnecessary. We provided all of the requested information.

Since then, we have called repeatedly (over 100 times since 8 November) and have been directed each time to a ***** department whose extension never connects. Every call results in the same response: “We are investigating.” It has now been a month, and the lack of progress is concerning, especially because our clients have used our services based on the trust we placed in Shop2shop as a payment gateway.

The consultant we spoke with was also very rude, which has further deteriorated our experience.

We do not recommend using Shop2shop and hope this matter can be resolved promptly.

Its sad as a young growing entrepreneur to loose whatever amount that never come back or circulate for month to a service provider who don't care or at least advise what is happening.

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