Pathetic Customer Help

<p>I ordered a Fitbit from their subsidiary, Macnificent, around May. The casing of the watch started coming loose.</p> <p>On the 7th of September I asked whoever is on the other side of their chat window to assist with my Fitbit as the watch band was coming loose. I also e-mailed them on the 7th. I was promised by "Mac Daddy" that they would collect the Fitbit the next day. That seems to have been a lie. I received no response on my e-mail. Nor the follow up e-mail on the 16th. I called yesterday (20 September) and a lady said they would come and collect. A Fedex guy actually did show up today. And then asked me where the package was going. How can you send someone to collect the Fitbit and then not even provide him with the address he is supposed to deliver the device to? So far it seems like your 'help' department is filled with ***** and idiots.</p>