SB
Stan B

1 reviews | Active since Mar 2009

06 Jan 2016, 15:16

SHIELD FRESH24 CAR AIR FRESHNER CAUSES DAMAGE

I purchased the above car air freshener for my vehicle and <br> installed it exactly as per instructions . After installation a drop or two of the contents fell onto my vehicles gearbox selection switch situated directly below the rear view mirror .(selecting Sport or Comfort mode)<br> I immediately wiped it of but to my dismay I noticed the following day that the plastic coating and lettering on the switch was all crumpled and wrinkled and eventually the coating fell off.<br> I now sit with a monstrosity of a white button which totally spoil the inside of my vehicle<br> A substance as destructive as this should be CLEARLY marked as damaging to certain surfaces (not hidden in fine print on the back of the packaging)<br> <br> I emailed Shield chemicals re this matter on Monday 4 Jan 2014 and attached photos of the damage . I received automated confirmation via email that my mail was read the same afternoon by Lance Clark , Charles Bruwer as well as Jayson Clark . Two days later I had no response from Shield Chem acknowledging receipt of my mail or stating that they are attending to the matter . Nothing but silence<br> <br> <br> <br>

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Replies (1)
SB
Stan B's update14 Feb 2018, 16:18
Reviewer Update
Shield chemicals sent a representative to me in Graaff Reinet and fully covered the cost of the damaged part and they had even overseen the installation thereof at the Mercedes agents. Well done guys and a great thank you to Ryan for the way he handled the whole situation. Much appreciated