Worst online shopping I have ever done.

On 26 November, I placed an online order and selected the courier option, which indicated delivery within 3–7 days. Today is 10 December, and I still have not received my full order. After numerous calls to your call centre, I keep being told that the issue lies with your courier and that I must wait as the matter has been escalated.

This is completely unacceptable. Why provide a delivery timeframe if you cannot meet it? Why should I be the one constantly following up? Do you not have a system trigger to alert you when delivery timelines are missed?

In addition, I am unable to track my order using the link provided, it simply states that the order cannot be found. At this point, I am extremely frustrated. We will be going on holiday soon, and there is a real possibility that we won’t even be home when the remaining items finally arrive.

Can you honestly say that this is acceptable customer service?