Worst 2 weeks of my life.

So 15 days after the online order the ordeal continues. I placed an order online the morning of the 3rd. Their system stated delivery 4 to 7 days. Now 15 days later after numerous complaints and escalations it has now turned even worse. Lets start from the begining I placed my order on the 3rd By the 10th i have still not recieved my order and query this. Get a reply to say the fufillment store is offline and my ticket gets closed. I lodge another conplaint to then be told the warehouse printer is not working. Then i ask for it to be escalated. Then get put into contact with Michelene Lawerence who guarenteed my order will be shipped on 14th. Still no luck. Today the 18th I question my delivery again as i stilk uave not recieved my parcel. To be told the courier has now lost it and has no record of this parcel and that they are investigating. This has been a **** show from day one. And to make matyers worse it my second order in a month that this has happend to. And sheet street does not have the decency to publically reply to any messages on this platform.