Where is my order and false online advertising

I made online purchase on the 24th October 2024 and estimated delivery days are 3 to 5 working days at my nearest store . Till today no communication about my order and I can not track it online . Now I am the one doing the follow up with agents pushing the delivery time back and making excuses about sheet street not having a warehouse as if that is my problem I needed not to hear all that as I only made a purchase and expect it to be delivered as promised. Not happy