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Phomelelo M

1 reviews | Active since Aug 2014

30 May 2024, 18:31

Very poor customer service

Today the 30/05/24 at around 17:30 I visited sheet street River Square mall in Vereeniging to buy a few things. There was no customer at the till, I put my items on the counter and Maria was the cashier, her colleague (wearing glasses) was also there. As I was waiting for her to ring my items, another customer (Indian man) came rushing, it seemed to me like they know each other. I couldn’t believe my eyes when Maria decided to help this customer before me without my agreement claiming that he’s in hurry. I asked her if did I tell her that I was not in a hurry. I was very ****ed that customers are still treated like this in 2024. I’ll never visit this store ever again and I wish people can see how there’ll be treated😡😡😡.

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Replies (1)
Sheet Street
Sheet Street's reply05 Jun 2024, 13:33
Official
 Good Day   Phomelelo Mabunda
I trust you are well, 
Please accept our apologies for the above incident. 

Your post will be sent off to the Area Manager for  River Square mall  and you will receive personal feedback . 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Sheet Street