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RM
Ritshidze M

1 reviews | Active since May 2016

05 Dec 2022, 13:28

Very Poor customer service and missing items in order

I placed an order with 2x side tables, 3x voile curtains and 3x small bowls and app**** the black Friday code since my order was more than R1000 (R1049.95) and the discount was app**** and my order total came down to R774.95. I paid for the order and recorded my order receipt via email. To my surprise when the order arrived it was missing the 2x side tables. According to sheet street my order did not contain side tables and they say they have not billed me for them, which they have. If they did not bill me how come my order total is way more than the original prices of the voile curtains and small dishes? And also the receipt I received from them included all items and the side tables. Whenever they say they will call back nobody calls and you have to run after them. I wouldn’t recommend this store, their customer service is mostly unreachable and you waste more money trying to sort out one issue.

0
Replies (12)
Sheet Street
Sheet Street's reply05 Dec 2022, 21:02
Official
Good Day Ritshidze 

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 
Sheet Steet 
RM
Ritshidze M's update06 Dec 2022, 07:49
Reviewer Update
Update (06 Dec 2022 @ 07:49): I have received an email requesting for my order number and I have rep**** to it with my order number. It looks like it went to the auto ticketing system again. I will update again on how they resolve this issue and their customer service.
Sheet Street
Sheet Street's reply06 Dec 2022, 08:26
Official
Good day,

I trust you are well. 

Please note we will investigate your query and resolve it as soon as possible.

Kind Regards,
Sheet Street 
RM
Ritshidze M's update08 Dec 2022, 09:56
Reviewer Update
Update (08 Dec 2022 @ 09:50): Sheet street requested my proof of account for a refund on 06 Dec 22 @. 15:22, and I sent that through within a few minutes. The ticket was escalated and I haven’t had any feedback after the escalation. Sent through a request for feedback 07 Dec 2022 17:45 and no reply yet. I will update again on how this is resolved.

Sheet Street
Sheet Street's reply08 Dec 2022, 12:52
Official
Good day,

I trust you are well.

Please note it was escalated to our Finance department.
You will receive the funds in your account within 3-5 working days.

Kind Regards,
Sheet Street 

RM
Ritshidze M's update15 Dec 2022, 07:45
Reviewer Update
Update (15 Dec 2022 @ 07:45)
I have not received a refund.
Sheet Street
Sheet Street's reply15 Dec 2022, 15:58
Official
Good day Ritshidze Munyai,

I trust you are well.

Please note we will follow-up and provide feedback shortly.

Kind Regards,
Sheet street 
RM
Ritshidze M's update21 Dec 2022, 09:16
Reviewer Update
Update(21 Dec 2022). I still have not received a refund. No feedback since the 16th after being told it has been escalated. This team does not seem to be serious, you do not get feedback unless if you run after them and you will be lucky to be told something different from “it has been escalated”. I do not know how many escalations should it take before one gets their money because for them to take mine it needed zero escalation. Sheet Street please give me my money back. I am tired of following up on your escalations. You failed to provide me with the goods I ordered so please give me my money, afterall it is my money. You can keep your goods but not my money please
RM
Ritshidze M's update03 Jan 2023, 16:43
Reviewer Update
Update (03/01/2023): I still have not received my refund or an update after following up multiple times. All I get is the issue has been escalated. This is very bad customer service, I need my money back
Sheet Street
Sheet Street's reply04 Jan 2023, 12:41
Official
Good day Ritshidze Munyai,

I trust you are well.

We are so sorry for any inconvenience. 

Please note we will aim to resolve this matter urgently.

Kind Regards,
Sheet Street
RM
Ritshidze M's update13 Jan 2023, 10:33
Reviewer Update
Update (13/01/2023): I still have not been refunded and nobody is replying to my emails. Last feedback I received was on 5th January 2023. Does anyone know if there is any steps I can take on my side or advice on how I can get my money back from these people? I am exhausted by trying to get them to refund me and I think I have been patient enough with them. Anyone please assist It will be highly appreciated.
Sheet Street
Sheet Street's reply03 Feb 2023, 08:16
Official
Good day,

I trust you are well.

We do believe that you were assisted.

Kind Regards,
Sheet Street