UNACCEPTABLE SERVICE AT KEMPTON SQUARE (SHEET STREET)

Dear Sheet Street Customer Service Team,

I am writing to express my extreme disappointment and frustration with the service I received from one of the cashiers at your Kepton Square Kempton Park store on 07 February 2024. The cashier's behavior was unacceptable, and I believe it warrants immediate attention.

After my friend paid for our initial purchase, I noticed three additional items I wanted to buy. I approached the cashier, who was still packing our items, and asked her to assist me with paying for the extra items. To my surprise, she refused, telling me to go to the back of the queue.

I expressed my disappointment, and the situation escalated. The cashier began shouting at me, despite other customers intervening and asking her to assist me. She refused to help me, even after the other customers encouraged her to do so.

What's even more disturbing is that when I informed her that I would report her behavior, she responded with confidence and pride, saying "go ahead and report me, nothing will happen to me." This attitude is unacceptable and indicates a serious lack of customer service skills.

I hope you will take immediate action to address this issue, provide additional training to your staff, and ensure that customers receive the level of service they deserve.

Kindly give a feedback based on how this issue was resolved.

Thank you for your attention to this matter.

Sincerely, B.G