Unacceptable

I sent an email on the 15 March informing you guys that my balance is not correct, I am attaching the email and correspondence, I am not paying this account until you rectify my account or somebody gets back to me.<br> <br> Dear Sir/Madam<br> <br> Trust you are well.<br> <br> I would like to know why my current balance is R129.89, I made a R25 purchase on Friday and then there was also a R7.99 balance taken from my online purchase to my account as this amount exceeded the total of the gift voucher which was a R100, the voucher number is ***.<br> <br> Please explain what the rest of the balance is for. I.d number ***.<br> <br> Kind regards<br> Retasha<br> <br> Below your response and no follow up:<br> <br> Delisha Aroomoogam (MRP Help)<br> Mar 15, 10:11<br> <br> Hi Retasha<br> <br> I am forwarding your query to our accounts department who will contact you directly.<br> <br> Thank you<br> <br>