Terrible customer service, not helpful at all

I lost my card and wanted to pay my account with my ID I also produces the email from sheet Street with my monthly statement and refused my payment they said I must make a new card and I rep**** I know it's going to take very long and was told it depends how long the call to head office will take, I waited in the store for about 30min while they were on the phone and I eventually left without any assistance and no new card no payment was made on my account. I've heard people complaining about sheet streets terrible customer service and I experienced it.