LVdW
Liz-Marie Van der Westhuizen

1 reviews | Active since Dec 2021

12 Dec 2023, 16:43

Shocking service

On November 25, 2023 I made the glorious mistake of ordering online from Sheet Street. Ever since then, on the web, my order has shown “Ready to Ship”.

By 9 December, this became a bit of a concern as I will not be at work from the 14th - and this is where the parcel was meant to go.

I sent an email and FB message, requesting to change the address. On email, I was told that the shipping method couldn’t change. When I explained that I was looking to change the address; not the method, I was ignored.

On Facebook I was told that the parcel was sent already. Unfortunately this still did not show up on the website.

On 12 December I tried cancelling the order but was told that this was impossible, as it was shipped. I asked for - and received - a tracking number. To my surprise, the tracking number indicated that the parcel has been out from Bloemfontein to Kimberley from 5 December.

Now I’m not sure which road has been taken here, but never before have I driven 7 days between Bloemfontein and Kimberley. Is the courier walking? Are they lost? Did the road open up a portal to another dimension?

I suppose we will never know.

0
Replies (1)
Sheet Street
Sheet Street's reply12 Dec 2023, 17:14
Official
Good day, 

 We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.  Many thanks, 
Sheet Street