Sheet Street..lack of skilled staff and service

S Abdussamad *** Account number *** My daughter and I have been shopping at your store in the Clearwater Mall for many years. We built a good relationship with the staff and well known to them.. On Saturday 6th , my daughter wanted to make a payment into my account but ho and behold the payment was refused. Reason, my ID was required yet my account details etc were all provided and being well known to the staff no hassles were expected.. I fully understand that ***** is on the increase but come on....really..this was a PAYMENT and NOT a PURCHASE!!!. Winnie , the Manager of the store was most unhelpful and still refused to accept the payment....its Policy..Surely Managers are empowered to make decisions to assist customers to the best of their ability. But Winnie just refused to assist..giving lame and poor excuses like their cant use the system , they signed declarations , its policy etc etc and etc..She had no inclination as to how to use her discretion and initiative not forgetting the attitude..My daughter eventually left the store frustrated and angry and so was I after she told me about the incident..Please ensure your staff especially Managers are well equipped and trained to be able to use their discretion to deal with such situations . You want happy customers at the end of the day and cant say much after this...a good relationship ruined...