SHEET STREET SOUTHGATE NEVER AGAIN

I WOULD LIKE TO EXPRESS MY DISSATISFACTION REGARDING THE CONDUCT AND THE PROCESSES OF SOUTHGATE SHEET STREET. YOU ARE REALLY DISCOURAGING ME IN USING THE ONLINE AND USING YOUR STORE FOR PURCHASES. I WENT TO SOUTHGATE SHEET STREET ON 23 FEBRUARY TO GET A REFUND FOR ONE OF THE ONLINE ORDER OVAL BUTLEY TRAY. I WAS TOLD THAT THEY DONT DO CASH REFUND FOR ONLINE BUT THEY CAN DO A GIFT VOUCHER AS THERE WAS NOTHING OF INTEREST THAT I COULD EXHANGE THIS ITEM FOR. I WAS FINE WITH THE GIFT VOUCHER, AND SUDDENTLY I WAS TOLD THAT IF THEY DO A GIFT VOUCHER IT WOULD BE LESS THAN WHAT I HAVE PAID FOR BECAUSE THE ITEM IS NOW ON MARKED DOWN THEREFORE I WILL BE CREDITED LESS. I FIND THIS VERY BIZZARE BECUASE 1ST YOUR WEBSITE DOES NOT SAY THAT I CAN NOT RETURN THE ITEM ON LINE AND BE REFUNDED IMMEDIATELY BUT WHAT I GOT FROM THE SOUTHGATE BRANCH IS NOT WHAT IS WRITTEN ON YOUR WEBSITE, AGAIN YOUR STAFF HAS AN ATTITUDE. NEVER AGAIN BUT I WANT MY REFUND-