CW
Crystel W

1 reviews | Active since Aug 2024

17 Aug 2024, 13:18

Sheet street online sucks!!!!!!!!

Sheet street online is unless. Totally disappointment. I ordered 2 cup cake stands for my bridal shower which they said was in stock and I paided. Then I received and Email that 1 cup cake stand was out of stock and I'd be refunded but still have not been however the other one was out for delivery. After two days waiting for delivery I decided to go to the sheet street store but they informed me they are closing and therefore not accepting packages. So I had to phone in to found out where it was. For 2 days it's been with the courier company but No one called me to advise me to chance the pick up point location I had to call in and change it myself so unprofessional. But no I still haven't received my parcel I then called 2 days later to find out when it will be delivered and I was promise it's would be delivered that day. Still no package or email informing me to collect. I had to call now a third time and the lady put me on hold for 30 mins without helping me then hung up ... Please save your airtime and money! don't order online!!!!

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Replies (1)
Sheet Street
Sheet Street's reply18 Aug 2024, 12:36
Official
 Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 
Sheet Street