Sheet street online

I places an order on the 11th of Oct and it stipulated that it will arrive at the store for pick up with 5-10 working days. Day 12 and I haven't received notification to collect. I called on day 9 amd they told me the order is enroute to the store. I call today day 12 and the order is not delivered still with the courier. Poor customer care. No communication from store unless you call amd even after calling there's no solution but to wait for a miracle.