Sheet street not assisting at all!!!!

Good afternoon<br> <br> I would like to raise the fact that I am very unhappy with the service that I received from sheet street up until now.<br> <br> I received a card in the post and a letter to say that I should sms my name and id number to the number supp**** in the letter and they will respond with my credit limit and then I must just go to one of the stores to activate my account.<br> <br> So about 2 week s ago, I went to the store closest to me and the lady was very helpful, however when she phoned head office we were advised that they are closed, she then asked me to come back another day and she will gladly assist.<br> <br> So then yesterday I got a chance to go past there and once again the ladies at the rand ridge mall store are absolutely amazing and they got on the phone to call head office, only to be told by head office that the offer expired and is no longer valid.<br> <br> However I have a sms that was sent to me on the 29th of April, 18h40, saying \Sheet Street account approved. Limit is R****.**. Take ID and the sms/email to your nearest store and quote ref N***. Offer expires 28/07/2015"<br> <br> So this makes me think that head office doesn't want to assist and don't want new clients..."""