TM
Tammy M

1 reviews | Active since Jun 2017

16 Jun 2017, 17:52

Sheet Street Gateway Disgusting Service

<p>I visited Sheet Street Gateway today to purchase a shelf at approximately 5pm on 16 June 2017. I walked to the till where there were 2 female staff positioned but busy in conversation over some schedule. I was the only customer in the entire store. We proceeded to wait for assistance but we were ignored. I called for help and another staff member from the front of the store then assisted.</p> <p>I was only noticed when I asked for a customer review sheet, the lady who appeared to be management then asked why I need this and that they do not have it. I proceeded to ask her why we were not assisted at the till until we shouted for help while she could clearly see us and her pathetic response was that she is not 'till staff'. </p> <p>I told her her excuse is pathetic and I will be writing a review on this platform and she started to panic and suddenly developed a sense of customer service. She proceeded to try to talk me out of it and started apologizing. </p> <p>Disgusting. She did go on to say she's busy with schedules, so I asked her is this the stores source of income to which she did not have an answer. I hope this woman realizes that she should rather be in an industry which does not require much s**** since she clearly lacks any tact with people. What a horrible experience. </p> <p> </p> <p>I will not be returning to this store. </p>

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Replies (3)
Sheet Street
Sheet Street's reply17 Jun 2017, 14:23
Official

Good Day

Trust you well

Please could you reply on here with your contact details so that we can get the Area Manager to contact you regarding your complaint.

Thank You

Sheet Street

Sheet Street
Sheet Street's reply19 Jun 2017, 16:48
Official

Hi

A mail has been sent to the e-mail address provided.

Sheet Street
Sheet Street's reply20 Jun 2017, 16:07
Official

Good Day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Gatewayand you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Sheet Street