RW
Rene W
1 reviews | Active since May 2019
10 Sept 2024, 11:11
Sheet Street Delivery not processed
I placed an online order with Sheet Street on 02 September 2024 order no #***. This order is not going through to Princess Crossing for collection. Online it says it still has not been processed. I have made several requests that the order be cancelled with immediate effect. The only anser that I get is that is has been shipped and will reach its destination soon yet the online order section indicates that "This label has not yet been scanned". I have made several requests for reimbur*****t and have not received any response regarding reimbur*****t, only promises the the order has been sent, while online tracking indicates that it has not.
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Replies (3)0
Replies (3)
Sheet Street's replyOfficial
10 Sept 2024, 15:15 Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Sheet Street
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Sheet Street
Sheet Street's reply10 Sept 2024, 15:15
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Sheet Street
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team leaders, who will handle this matter personally with you.
Many Thanks
Sheet Street
RW
Rene W's updateReviewer Update
10 Sept 2024, 15:30Thank you, I have been contacted and promised a reimbur*****t. I would like to know when the reimbur*****t will take place, as I was told that 'it will be escalated'. Please specify how long does the escalation and reimbur*****t take.
RW
Rene W's update10 Sept 2024, 15:30
Reviewer Update
Thank you, I have been contacted and promised a reimbur*****t. I would like to know when the reimbur*****t will take place, as I was told that 'it will be escalated'. Please specify how long does the escalation and reimbur*****t take.
RW
Rene W's updateReviewer Update
10 Sept 2024, 15:31I now got this reply from Sheet street, after promising reimbur*****t, this will not happen anymore: Meeander Moodley here from Team Hello Peter
I trust you are well.
We are so sorry to hear this , unfortunately we are unable to cancel a shipped order.Kindly be advised this order can be refunded at the store once you are present.
Have an awesome day further and shout if there is anything else we can help with :)
I trust you are well.
We are so sorry to hear this , unfortunately we are unable to cancel a shipped order.Kindly be advised this order can be refunded at the store once you are present.
Have an awesome day further and shout if there is anything else we can help with :)
RW
Rene W's update10 Sept 2024, 15:31
Reviewer Update
I now got this reply from Sheet street, after promising reimbur*****t, this will not happen anymore: Meeander Moodley here from Team Hello Peter
I trust you are well.
We are so sorry to hear this , unfortunately we are unable to cancel a shipped order.Kindly be advised this order can be refunded at the store once you are present.
Have an awesome day further and shout if there is anything else we can help with :)
I trust you are well.
We are so sorry to hear this , unfortunately we are unable to cancel a shipped order.Kindly be advised this order can be refunded at the store once you are present.
Have an awesome day further and shout if there is anything else we can help with :)