SHEET STREET ALIWAL NORTH (Unacceptable customer service)

I went to open an account @ Sheet Street Aliwal North last week Wednesday (23rd Nov 2022) and my account is still not open. I had to keep going to the branch for them to inform or give me a status update about what is the hold up. They did not call even once to keep me informed, I had to keep visiting the branch. It is Friday (02 Dec 2022), and they say they are struggling to confirm proof of employment whilst I had provided them with my 3 month payslips and had given them the number of my manager who they state is not picking up the phone. On top of that they required me to produce 2 months bank statement, which I did and I made a follow up @ 3 pm to find out how far and they told me the status has not changed and the accounts department is now closed and there is nothing that they can do today and will check tomorrow. I am very disappointed in the employee,manager and the company as a whole because this was such an inconvenience. This type of customer service is unacceptable and the turn around time for account opening should not take more than 3 days.