Sheet Street *****

***** committed on my Sheet Street account in Cape Town (Parow) whilst I’m residing in Gauteng with the card in my possession. My account was fully paid-up for a very long time. The *****ster maxed my account limit apparently in store without presenting my card at the time of purchase. (X3 different transactions were made). The case was initially reported to the ***** department on 23 November 2022 and the following documents were added: ID Document, SAPS affidavit, Account details. On 23 Nov all documents were submitted successfully. On 03 Jan 23 I advised that this matter is affecting my credit score and needed be resolved urgently. On 20 Jan 23 I again requested urgent feedback. On 22 Jan 23 I requested again to sort out the issue. We are now in July 2023 and I’m still waiting for Sheet Street to re-instate my account and to provide feedback. The ***** department keeps on requesting documents already submitted to them advising it will take 30 days to resolve. Just to repeat the process repeatedly. Mean time I was threatened by Sheet Street to hand me over to their Attorneys, they don’t make notes on their system and simply ignore the ***** issue. My account was placed in arrears, and the credit limit reduced to R1 and it’s still reflecting as missed payments every month leaving me in bad debt and affecting my credit score in a very negative way.