Rude manager/supervisor

I went to Springs mall sheet street today to ask for a copy of my receipt, since I got the email one and struggled to print it out as proof of purchase for the items I bought for work or our office on Saturday.

When I got there I browsed through as I had to buy more items for our office kitchen, queued and when it was my turn I greeted and explained that I was at the store on Saturday and bought items bought I’m unable to print out the receipt as it’s not pdf.

I explained that I even tried to send it to my work email to print out at work but it didn’t allow me, as it showed as a pic not document. The lady assisting me said she doesn’t know where, that’s when this other woman whom I assume is the manager/supervisor asked where the other small receipt is and I told her I didn’t bring it as I thought the email one would be proof enough.

I explained that I just need a reprint of the receipt or for them to assist with printing it out for me, she said she can’t help without that receipt. I then asked what must I do now to get the receipt she said I must come back another day as it’ll take long for them to retrieve the receipt or assist me. It was 17:40 and the store closes at 18:00, I told her if their phone was working then I would’ve known what to bring and how they’ll assist, but I called all day and the store phone was not going through she the said that’s impossible.

I asked her why is it that she is objecting everything I see, the least she could do is ask me to call and they check if indeed the phones aren’t working, not call me a ****. She said she knows that it’s working, I showed them that I tried to call from my call log and told her she is rude and that is poor customer service. She started arguing with me and left me at the counter without assistance, I spent aroun 7-10 mins waiting for someone to assist me.

None of them were even showing interest in helping me, I asked the one remaining at the counter if I’ll be assisted and she answered me by saying unfortunately the person who is supposed to help me left after we argued. Now I waited till another worker told me to just sent me that email receipt on her phone and she’ll try to print it just not today because her taxis will be finished if she assists me.

I’m still shocked, because I work in customer service. I know how a customer is supposed to be treated, you apologise when your phone is not working and try to be as helpful as you can, you don’t argue with customers and even shout. If this is how customers are treated then I’d rather not shop at sheet street again.