Rude Employees

Never have i ever experienced any rude services at this company of all places - it was always a pleasure to shop here, but the last 3 times i have entered shop i left very upset!

The first time i was told oh sorry - we are offline - we cant help you.

The second time i was told this also - after pulling out my debit card - sorry we are offline and we can only take cash.

And Saturday 8th of September 2018 - i have had just about ENOUGH of the ladies here: - First of all: talking in your HOME LANGUAGE (Zulu) in front of the customer (my mom) - thinking the customer does not understand you is absolutely rude!

Secondly AFTER the customer tells you she understand what you are saying in your home language continuing to tell your co-worker what a rude customer she is for saying that! Excuse me!! Who is the rude one here?!

And as if this isn't enough the customer gets told she's a ****! My mother asked for a Queen size duvet cover - there was one kept aside - apparently to go to another branch - however - my mom was in this shop at this time and she wanted to buy it - therefor asked for it! Oh but she was then told she can't have it because it is supposed to go to another branch - i am pretty sure there is more than 1 branch that carries that specific duvet cover. When my mother said: "okay well lets call the manager and we find out what we can do" she was told oh no we never said we can sell it to you - AFTER upsetting my mother - NOW they want to sell it to her!

PLEASE TEACH YOUR EMPLOYEES SOME ****** MANNERS! OR EMPLOY ONES WITH PROPER MANNERS - LIKE THE ONES THAT USED TO WORK THERE AND WAS WILLING TO HELP A CUSTOMER!