Refund not granted

I am extremely disappointed with the service I received from Sheet Street. I had a lay-by for a few items, but later decided I no longer wanted one of them and requested a refund for that item. I was told they do not issue cash refunds and that I would instead receive a voucher, which I accepted.

The voucher was given to me in card form, but unfortunately, the card was misplaced. When I went back to the store to explain the situation and ask for assistance, I was told that “if the card is lost, it’s lost” — meaning they could not help me at all.

I find this unacceptable. Surely, as a company, they keep internal records of issued vouchers, especially since the transaction was linked to my lay-by purchase. How is it possible that there is no way to verify and reissue the voucher? It almost feels as though they are trying to benefit from customers’ lost vouchers instead of providing proper assistance.

This experience has left me feeling that Sheet Street’s service is poor, unhelpful, and not customer-focused at all. I will think twice before ever shopping there again.