really poor showing - where is my order?

This is my fourth online purchase with Sheet Street, and it is going really badly this time. The first three purchases were effortless. I ordered the item on 27 September 2024, to be delivered to my closest store. Since then I have received 1 update. Upon enquiring via the sheet street website contact form, I was contacted by a Chloe Colbeck (a week ago), saying that it takes 5 to 7 days for delivery, and that my order was with the couriers. I have received no response since to my enquiries of 6 October (again the website contact form and well as email response to Chloe Colbeck), and a response to a customer satisfaction survey on both 7 and 8 October. I am greeted with silence. No one is telling me what's become of my order(!). This is a really poor showing. Regards,

Jennifer De Beer