PURE DISGUST!!

My daughters had given me a gift on Christmas Day. But to my disappointed one of my gifts I found broken when I unwrapped the bubble wrap (It was lampshades)....I told them, I will not open the other and to take it back to the store which my one daughter did on the 27th Dec....when she arrived at the store and told them it was found broken, this "Store Manageress, Lucille" came along, asked my daughter if she broke it. My daughter explained that is how we found it on opening and told her to check the other one that was still bubblewrapped first before they do anything. This they found had a crack in it as well so that confirmed the lamps were faulty. She said she misplaced the slip, but the prices were on the items. She was given attitude, said they don't have any in the storeroom. They Manageress walked away spoke to someone, then all of a sudden a lady by the name of Ihlaam, came along with a rude attitude and asked for the slip. The attendant told here there was no slip, and she just shook her head and mumbled whatever , They can't do anything about it, they dint have any in stock and can't give a refund without a slip... My daughter phoned me to update me on this and they way these ladies were giving her attitude. As she was trying to explain to me what they said , this woman was screaming at her, so my daughter told her to keep quiet as she wasn't speaking to her, but to me, but I could still hear how she was going on shouting at my daughter in the STORE I was totally shocked!!!!....My daughter had to take something else or be the loser, so she took something else that was triple the price.... Where are their manners? They have no customer etiquette, How can they accuse my daughter for breaking the lamp when they found the other lamp was broken on opening it or a matter of fact shout at a respective Client. I'm totally angry and appalled. Then my granddaughter who was with when they purchased the items, told me that the lady that bubblewrapped the items, apparrently saw there was indeed a problem with the item, said they dint have anymore, but she did not mention this to my daughter. She bought the other lamps, but as she was leaving the shop this lady Ihlaam was still shouting and making a noise at her, so my daughter told her that we will report her...Her answer was....go ahead I really don't care. I will never go back to that shop again, not the way my daughter was treated. I reported them to customer care....later the afternoon I received a phone call from "Lucille " trying to apologize ect, but the damage was done, she was the one in the 1st place that started the ball rolling. . Why did she, if was was the Stores Manageress take control of the problem, But instead she apparently left the store while this was going on. .....And this just because I wanted my gift that was given to me for Christmas replaced.