IB
Ismaeel B

1 reviews | Active since Jan 2016

09 Jan 2016, 11:37

Possible Strike due to no delivery

On the 14 December 2015 I placed an order and did an eft to the value off R16 063.25 for Duvets, pillows etc. This was to be used by our employees as from the 6th January 2016. I was told by Tumi, that the stock would take a week to get to Lephalale. On the 6th January part of the stock had still not arrived, however I was patient as Tumi had told me that the stock should arrive on the 7th January. On the morning of the 7th, I was told the stock is on its way from Polokwane. On the 8th January I was told the order was lost in Pretoria. I now have employees that will not move to new housing because the beds don't have pillow and duvets. the repercussions of the lies that I was fed by your employee is resulting in thousands of rands daily loss for my company. I am extremely disappointed at the service.<br> <br> regards

0
Replies (1)
Sheet Street
Sheet Street's reply11 Jan 2016, 15:40
Official
Hello Ismaeel1_03,

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.
Many Thanks
Sheet Street