BM
Beatrice M
1 reviews | Active since Jun 2022
15 Mar 2024, 19:16
Poor service at Maponya Mall
Today I got to experience the worst experience at Maponya, the 2 ladies working there aren't professional n don't care about servicing customers or giving great service...I was there for a refund but got sent back twice cause apparently it gets offline when you refund.
I even suggested they call the nearest shop so I can go to them but refused n didn't bother. Was made a fool while they laughed.
Other customers wanted to purchase, enquire about items but they were too busy focusing on gossip than attending other customers.. how do 2 sales assist one customers in buying a face cloth🙄🙄
Poor sales ladies.
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Replies (3)0
Replies (3)
Sheet Street's replyOfficial
16 Mar 2024, 11:34 Good Day Beatrice Makinita
I trust you are well,
Please accept our apology for the above incident.
Your post will be sent off to the Area Manager for Maponya Mall and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
I trust you are well,
Please accept our apology for the above incident.
Your post will be sent off to the Area Manager for Maponya Mall and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
Sheet Street's reply16 Mar 2024, 11:34
Official
Good Day Beatrice Makinita
I trust you are well,
Please accept our apology for the above incident.
Your post will be sent off to the Area Manager for Maponya Mall and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
I trust you are well,
Please accept our apology for the above incident.
Your post will be sent off to the Area Manager for Maponya Mall and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Sheet Street
BM
Beatrice M's updateReviewer Update
18 Mar 2024, 08:00Here I am back again complaining about incompetence...On the 16th I went to Sheet Street Fourways crossing as it is closer to work for the refund I wanted to continue with from Maponya but was told they can't assist n again offline...Looks like sheet street is always offline...
Decided to leave my bags as I couldn't travel up n down the whole with then as i use public transport. Yesterday I called enquiring if they back online n they confirmed they are past 2 when I went,I was told they don't have cash n can't refund back to my card. Was told to keep on calling today to check if they have cash but they not promising even🙄🙄guess I'm gonna be calling all day so I can be assisted, hopefully later on when I get there I'll be assisted.
Decided to leave my bags as I couldn't travel up n down the whole with then as i use public transport. Yesterday I called enquiring if they back online n they confirmed they are past 2 when I went,I was told they don't have cash n can't refund back to my card. Was told to keep on calling today to check if they have cash but they not promising even🙄🙄guess I'm gonna be calling all day so I can be assisted, hopefully later on when I get there I'll be assisted.
BM
Beatrice M's update18 Mar 2024, 08:00
Reviewer Update
Here I am back again complaining about incompetence...On the 16th I went to Sheet Street Fourways crossing as it is closer to work for the refund I wanted to continue with from Maponya but was told they can't assist n again offline...Looks like sheet street is always offline...
Decided to leave my bags as I couldn't travel up n down the whole with then as i use public transport. Yesterday I called enquiring if they back online n they confirmed they are past 2 when I went,I was told they don't have cash n can't refund back to my card. Was told to keep on calling today to check if they have cash but they not promising even🙄🙄guess I'm gonna be calling all day so I can be assisted, hopefully later on when I get there I'll be assisted.
Decided to leave my bags as I couldn't travel up n down the whole with then as i use public transport. Yesterday I called enquiring if they back online n they confirmed they are past 2 when I went,I was told they don't have cash n can't refund back to my card. Was told to keep on calling today to check if they have cash but they not promising even🙄🙄guess I'm gonna be calling all day so I can be assisted, hopefully later on when I get there I'll be assisted.
Sheet Street's replyOfficial
18 Mar 2024, 11:45Good Day
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Sheet Street's reply18 Mar 2024, 11:45
Official
Good Day
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Trust you well
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price