Poor Service

Order no: *** bought online - 8/4/'15. 15/4/'15 - Andrew ensured same day delivery - Not delivered. 17/4/'15 - Regan ensured same date delivery - Not delivered. 20/4/'15 - Maria - courier only deliver twice weekly to remote area - will receive parcel same date - not received. 21/4/'15 - Regan - they changed courier companies - will receive same date - not received. 22/4/'15 - Regan will receive at 17:00 - not delivered. 23/4/'15 - Fastway courier called to say that i live outside the delivery area. Someone entered my address wrong - i do not live in Polokwane. In future state on you website that if not in main areas - do not buy or be prepared to wait for a long period for your goods. this is unacceptable as i am a paying customer - communication between your help desk and courier - not good. they dont even have the trackin number. i did give special instruction on the message window to contact me on *** to get the correct directions to my location. Someone at either sheetstreet or courier does not know how to do their work and it is affecting me - the customer. How will you rectify this? Totally unacceptable to treat consumers this way