Poor poor service

They don't even deserve the 1 star I gave.i ordered online on 07 April 2025 and the website said 5-7 working days to receive the order but when I didn't receive communication I emailed the call centre on 16 April for feedback and was told the order was instore for collection. I spoke to Zanele Khanyile.i went to the store to collect on 21 April only to be told they can't issue the order because it was packed in 2 boxes and only 1 was delivered which I couldn't understand. I emailed again and the response was I'll receive the order this week and since today it's Thursday and no communication was received I sent another email and called in at the call center and they told me order is still in JHB with couriers and they don't know when it will be delivered and when I ask to cancel the order they give me stories about escalation which they don't have turnaround time for and if I ask to speak to mnagement I'm put on hold forever.i even used the useless whatapp number to chat to an agent but they just close the chat before assisting me and now I don't know who else to speak to who is willing to assist.this is ridiculous honestly,they already took my money but no one wants to help.