POOR CUSTOMER SERVICE AT SHEET STREET MALL OF AFRICA

I'm very unhappy with how my recent complaint was handled at Sheet Street Mall of Africa, for every feedback I have had to follow up, for more than a month. I would have to send a text to Marike Nicholson, the area manager at Sheet Street Mall of Africa only for her to say "it will be done today and will give you feedback" only for me to follow up for that feedback, apology letters and so on. I guess now they expect me to follow up for the consolation voucher they promised. As if I haven't been humiliated enough by their staff members. Sheet Street Mall of Africa please value your customers and stop downplaying their concerns and complains.