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Ashley T

1 reviews | Active since Oct 2025

09 Jun 2026, 15:10

Pathetic Service

Pathetic service. Placed an order on 30th May, got email on 3rd of June stating my order is on way making me believe the order is out for delivery, still waiting for delivery. When trying to track order on website it only says "this label has not been scanned" so tracking your order is useless on the website which is very slow as well. Send an email, no response, contacted customer care, no one picks up and was holding for 20min before I ended the call. Send a inquiry through website, but still no response.

As a first time buyer at Sheet street this is the worst experience a customer can have. I have done many online shopping form different retailers and the service from Sheet Street is the worst by far. Will not be buying again feom Sheet Street be it online or in shop (which is like 60km aeay from that's why I ordered online)

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Replies (5)
Sheet Street
Sheet Street's reply09 Jun 2026, 16:07
Official
Hi Ashley Theron,

I trust you are well.
We are so sorry to hear about your recent online experience.
We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.

Warm Regards,Sheet Street 
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Ashley T's update11 Jun 2026, 11:59
Reviewer Update
Still no delivery and no one has contacted me either by phone or email
Sheet Street
Sheet Street's reply11 Jun 2026, 13:01
Official
Hi Ashley Theron,

I trust you are well.
Kindly note that we will be following up with our team and you will receive personal feedback shortly.

Warm Regards
Sheet Street
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Ashley T's update11 Jun 2026, 15:21
Reviewer Update
Received order now.
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Ashley T's update11 Jun 2026, 15:53
Reviewer Update
Recieved order