Pathetic service

The reason I do online ordering is because the stores do not stock all the items. This last Sunday I made a large order online for several Christmas gifts for my work year end function and was under the impression they would be delivered in 3 - 5 working days (as stated) I was emailed on Wednesday and told that 5 of my items were not in stock and I would be refunded for them. This was already 3 working days. On Thursday I contacted sheet street to ask when my order would be delivered and they said on Friday. On Friday morning I was informed through a relative that was called (I did not even receive the call on my phone which is the specified contact number) that there was a problem with the delivery address and they had instructed them to a easier address. Friday afternoon and still no package, I called again and was told my package was not shipped because an item could not be found (An email on Thursday said it had been shipped). This is a disgrace, I could not even cancel my order which I do not need anymore because no one was working anymore and I would have to wait until Monday and because I used my balance I could not buy the gifts in store anymore. Thank you for nothing.