PATHETIC AND LOUSY CUSTOMER SERVICE

Gosh😡😡😡 I AM STILL WAITING FOR MY REFUND on my item which was out of stock. I was told I was going to be refunded from the 7th and today is the 23rd and you guys are so relaxed about refunding me about my HARD EARNED money! DON’T even get me started about the consultants who respond to the Hello Peter queries because you are as pathetic and full of empty promises. I’m tired of your canned response which you have sent two times with no action which is as follow:

“ We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. ”

WHAT WERE YOUR INVESTIGATION FINDINGS IF YOU DIDN’T INVESTIGATE??? AND WHY HAS NO ONE CALLED ME BACK AS PROMISED A WEEK AND SOME CHANGE LATER!????

Don’t even get me started about the lady who escalated my refund query and who we communicated via email. A week later she hasn’t answered my question and she knows how angry I am at this point!

You are all ***********, lack remorse and need training!

Why not quit if you hate your job so much and make way for people who won’t take it for granted!?

#***