Passing the buck as the company heads down sheet street

Ordered duvets online because the store had no stock. The trainee received no assistance from the experienced staff and had to figure out how the system works by phoning the helpine number I provided. Website says the order could take "as long as 7 days" - it's now 13 and my order still has not arrived. Support is unable to help themselves, as they don't seem to now that when couriers don't respond to email, you PHONE them. Pathetic service as the company culture is apathetic and lacklustre with no desire to even pretend they care about their clients. This will be the last time I buy from them, as I work hard for my money and choose to spend it on companies with a passion for excellent customer service.