Online Order ***

What an inconvenience this order has been. I placed it on the 2nd and today is the 14th and I still haven’t received it, mind you I needed the items by Monday latest. I called the *********** customer service. The lady I spoke with 2 days ago didn’t bother to tell me that my refund which was supposedly “processed” on the 7th didn’t go through. It’s only this lady who was completely not remorseful about my order being late told me that the refund didn’t go through because my very much active is supposedly closed, ANOTHER INCONVENIENCE. When I wanted to cancel I was told it’s too late, when I asked her to call me back to update about my refund since she’s escalating for it to be processed again, in not so many words refused. My question is if my items were sourced in a sheet street shop in Pretoria on the 2nd how is it even possible that on the 13th it was still in JHB!!!!, LIKE WHAT THE HELLLLLLLLLL??????Your incompetence has bored me to the core! What an unpleasant experience. We shop online for convenience and not to be inconvenienced! NINGI BHORILE!!!!