KM
Keith M

1 reviews | Active since Oct 2013

08 Feb 2016, 19:20

not honouring guarantee

Purchased a clock from them end September 2015. It stopped working end December. We returned from leave and then I searched for the slip. Eventually found it and took the clock to them yesterday, told them it was not working and would prefer to have it replaced. Only one lady working at the front. She disappeared to the back and obviously spoke to someone else. Came back to the till point and phoned someone, finished, disappeared to speak to the person at the back and then came and told me the guarantee was only for 3 months. Bad luck. I told her I believed in terms of the CPA she was incorrect but she said they would not replace it. Later went onto cpa site and there it states six months. Refund, replace or repair.<br> We are only in Hoedspruit on weekends. Came back to Tzaneen, phoned Mr Price as Sheet Street is one of theirs so I believe. Told a very helpful lady the clock story, when it was bought, let her think it was from MRP and she said no problem it will be under guarantee so bring it back with the till slip. Nice run around by Sheet Street if this is the case. I want clarification from Sheet Street about this as am very unhappy about being messed around.

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Replies (1)
Sheet Street
Sheet Street's reply10 Feb 2016, 14:16
Official
Hello fredherb,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Sheet street