No sympathy for the Unemployed

I'm currently unemployed due to unforeseen circumstances. I have informed Sheet Street that I am unemployed and as soon as I receive my unemployment I will pay the balance on my account. After months of struggling I received my UIF on Saturday 7th May 2022 & the same day I went to Sheet Street Canal Walk and paid the outstanding balance. Today 18th May 2022 I receive an email from Sheet Street stating I'm still in arrears and they have handed me over to an external debt collection agency and they have been instructed to take legal actions against me. I will now rather cancel my account and no longer shop at Sheet Street and instead shop at their competitors