No Service

I have tried this morning 21 February 2020 to purchase Telkom mobile Airtime from the *130*410# for R 20. This sms with the pin number never came through. I tried purchasing another Telkom R 20 airtime voucher, this time it came through, the first attemp deducted the R 20 from my account and the airtime pin was never received. I have tried numerous times calling the help desk with no avail for almost 2 hoyrs batteling to get someone to assist, wasted my airtime on calls with no one assisting, i still have not been assisted to the correct department to assist me, meantime my account was debited and no airtime pin, i lost R 25 worh of airtime trying to phone your offices with no assistance, plus i lost R 20 in airtime which was debited on my account for a voucher that was never received, this is utter disgusting service and who is to blame ? No one bothers, but i pay my account each month. I need this to be attended to and sorted out ! No one seems to care !!