No refund fight
About a month again I ordered on Mr Prices app, in the clothing and sport divisions. I noticed the payments went through, but the bag never emptied and it never showed under my orders. I phoned customer care and they said I had to do the order again, but online not through the app and they would refund the money that went through already. The refund from Mr Price came through, but not Mr Price Sport. The first time I queried this and sent through my bank statement, I got sent screenshots and told to go to the bank with them. Now, bare in mind I just had a huge op that's why I was buying online and had to get my mom to take me to the bank, so this was not an easy task at all. The woman at the bank said the screenshots mean nothing, because capitec said they do not hold funds to be released because it's a savings account. Email the lady I was dealing with and again she sends me the same screenshots and tells me to go to the bank again. I asked if she understood English and if she could read, because I just told her I had done that, but like a programmed robot this women just had the screenshots and go to the bank answer, there was no understanding or comprehending with this robot, brainless woman. I now phoned the call center again, because I had, had enough! This lady now told me she would consult the finance people. She ends up emailing me a letter from the finance department, saying there is an authorization number the bank needs to enter. So again off to the bank I get my mom to take me, only for them again to say the letter means nothing there is no refund and it's a savings account they don't hold back money. Phone customer care again, now furious, get put through to a supervisor who now had a hearing problem and said he would get me another letter from finance department to take to the bank, like a robot again, with no listening s****s at all. I'm at a total loss at the moment because I don't talk idiot, and no one is clearly competent in Mr Price to do their jobs properly, when it was even a fault from their side. What shocks me even more, is that their finance department, who should be full of educated people, you would assume, don't even know how Capitec bank operates and works. They don't seem to know what to do to correct the problem so they keep blaming the bank instead of actually listening, gaining the correct information about how Capitec bank works, and realize again its an error on their side that needs to be fixed. But everyone is so *********** and earless, that you actually can't get this through to them, and it amazes me how you can have such stupid people working in a finance and customer care departments. Capitec finally wrote a letter for me, because Mr Price was too stupid to investigate how Capitec works and operates. I sent through the letter, and surprise, surprise no response. I am stuck now trying to figure out how to get my refund, because I don't speak stupid so I don't know how to get through to any of these idiots. I need help and I don't know how or where to go because everyone seems totally *********** and stupid that works at Mr Price.