No quality checks before shipping goods - customer inconvenienced

As I live on a small holding and not in town I placed an order online for dinner plates, side plates and bowls. When the parcel arrived and I opened it 2 of the plates and 2 of the bowls were chipped. I immediately sent an email with proof and said that I was disappointed in the quality check before items are shipped and what are the next steps. I was then told that I can return the goods to any store for a refund or exchange. Now that defeats the purpose of online shopping and also is an inconvenience to the customer when the supplier is clearly at fault. After sending another mail to them stating this I have not had a response. Not impressed and definitely will not be ordering from them again